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Terms and ConditionsCastell Iso-lok aims to deliver goods of the highest quality from goods we keep in stock From time to time we may be unable to meet our usual delivery times due to certain items being out of stock or with special customization. In the event that ordered items have excessive delivery times Castell Iso-lok will contact you notify you of the issue. If this does occur, you will be given the opportunity to order an alternative, have the products sent as soon as they become available or to cancel the order. Prices of products are offered in British pounds sterling (£), US dollars ($) and Euros (€). The dominant price is GBP (£), other currencies are calculated from the GBP amount at an exchange rate that is updated daily. Any errors and omissions are omitted. Castell Iso-lok reserve to right to amend erroneous information (including prices and transactions). We make every effort to ensure the information is accurate, however, changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order. Orders are accepted at the sole discretion of Castell Iso-lok and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through Protx's secure server (more information available at: www.protx.com). You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs. If you wish to pay by another method please contact us by phone on +44 (0)20 8511 1858. Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, Castell Iso-lok disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. Castell Iso-lok cannot be held responsible for any loss or damage that may arise from the use of this information. PricesPrices are available in are in GBP (£), other currencies are calculated from the GBP amount at an exchange rate that is updated daily. DeliveryAll orders are normally dispatched within 3 working days. If the item is out of stock or requires special customization such as engraving or painting we aim to dispatch these items within 10-15 working days. If there is likely to be a delay we inform you as soon as possible. Handling and ShippingCastell Iso-lok deliver worldwide. Delivery costs are dependant on your chosen delivery address. All prices on the website exclude VAT. The VAT amount is displayed when viewing the shopping cart and is only charged to orders with an invoice address situated within the UK. Castell Iso-lok VAT registration number is: GB 649 9646 68 Credit Card SecurityYour credit/debit card details are entered on a Protx secure payment web server. Details of the secure payment system and credited cards accepted are as detailed on the Protx web site. Reaching UsFor general information contact Castell Iso-lok by emailing us on web@iso-lok.com or by phone on +44 (0)20 8511 1858. Our postal address is:
Castell Iso-lok Our working hours are:
9:00am - 5:00pm, Monday - Thursday We are closed on UK national holidays and over the Christmas period. Complaints ProcedureWe endeavour to respond to all complaints within three working days. Please email web@iso-lok.com or call us on +44 (0)20 8511 1858. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process. Returns PolicyCastell Iso-lok are happy to replace faulty goods free of charge, up to 12 months from the date of purchase. Please ring first to discuss the problem and see if it can be resolved. Then if asked, return goods with an explanatory note specifying what the fault is with a copy of the original invoice, clearly showing date of purchase. We do not accept returned goods which are not faulty, except by prior arrangement, by telephone. In which case we will deduct the original cost of postage and packing, plus a 15% handling fee. The goods must be returned in perfect condition, in the original packaging and suitable for re-sale. Your statutory rights are not affected. Privacy PolicyCastell Iso-lok are committed to protecting your privacy. You can view our privacy policy at http://www.iso-lok.com/privacy.phpFree Gift and Postage Offer
Offer excludes Castell employees. |
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